Frequently Asked Questions

You can book a demo directly from the website, or reach the team at sales@deepcognition.ai. Existing customers get a dedicated support channel set up during onboarding.

Deep Cognition builds Agentic TMS for freight forwarders specifically, rather than as general-purpose logistics software. The platform is built around how freight actually moves and how a forwarding desk actually works.

Yes. Agentic TMS includes Single Sign-On (SSO), Role-Based Access Control (RBAC), multi-tenant workspace isolation, SOC 2 compliance, and a full audit trail of every action taken by a person or an agent.

Agentic TMS has native integration with CargoWise, along with integrations for Descartes and MercuryGate, plus APIs and sFTP support for other ERP and TMS platforms.

No. Agentic TMS is built to work alongside existing systems rather than force a rip-and-replace; your TMS or CargoWise instance can stay the system of record while Agentic TMS handles the surrounding automation.

Pricing depends on company size, shipment volume, and which workflows get automated. The most accurate way to get a number is a demo, where pricing gets scoped against actual volume rather than a flat, one-size-fits-all rate.

Yes, Agentic TMS offers a free trial alongside guided demo options, so a team can evaluate the platform against its own documents and workflows before purchasing.

Implementation timelines vary by scope, but most customers move through a live demo, a sandbox test with their own sample documents, and then a phased rollout rather than a single all-at-once cutover. Exact timelines depend on integration complexity and how many workflows are automated at once.

Every agent action is logged with a full audit trail, and consequential decisions route through a human approval gate before they execute. That combination, an audit trail plus a decision gate, is what keeps accountability with a person rather than the agent.

Agentic TMS offers a Training sandbox and Demo mode that run on synthetic data instead of live shipments, so a team can rehearse realistic scenarios with zero risk to production before anything goes live. Nothing done in Training or Demo mode touches real data.

Start in the Training sandbox before touching live shipments, and set every agent’s autonomy low (L1 or L2) at first, raising it workflow by workflow as trust builds. Use the Approval Inbox and the exceptions queue as your two main daily checkpoints, and keep your existing TMS or CargoWise instance as the system of record while Agentic TMS handles the automation around it.