Traffic Desk: AI Execution Around the TMS You Already Run
Traffic Desk is the intake layer of Agentic TMS. It reads every email and document, matches it to the right shipment, and prepares the next action. Your operators approve. Your TMS stays the system of record.
One Intake Layer for the Whole Shipment Lifecycle
Agentic TMS runs seven workflow steps, from quote to billing. Every step starts with something arriving in a mailbox. Traffic Desk catches it, reads it, and hands the right agent a ready action.
Entries Start Complete
Product facts, HTS history, and PGA data are already on file. Gaps are found before submission.
The Inbox Becomes a Queue
Every message lands on the right shipment and the right desk, with the next step drafted.
Revisions Without Rework
Revised invoices add or replace lines by your rules. Every change has an approver and a source.
Quotes Before the Competition Replies
Rate requests are read on arrival. Your contract rates are looked up and a priced quote is drafted for review.
From Inbox to Action Plan, Not Just Extracted Fields
An email arrives. Traffic Desk reads it, identifies the intent, finds the shipment it belongs to, and prepares what should happen next. Extraction tools hand back fields. Traffic Desk hands back a reviewed action on the right shipment.
Classify
Message and attachment intent, across 100+ document types. A rated arrival notice never gets mistaken for a pre-arrival notice.
Match
Reference IDs resolved against your live shipment, organization, and product records, so the communication finds its shipment.
Plan
The agent drafts the action: update this job, add these lines, request this missing fact, with the evidence attached.
Correct in plain language
“Ignore this one.” “Assign to the other shipment.” “Add, don’t replace.” Operators steer the plan conversationally, and the instruction sticks for the next similar case.
Approve at the gate
The operator sees the change and the source crop proving where every value came from. Never a blank screen, never a guess on an ambiguous character.
Write back
Reviewed data and original documents land in your TMS and document repository. The audit trail records who approved what, and when.
Inbound communications often change an existing shipment rather than create one. Revised invoices add or replace lines according to the importer’s own policies, never a default overwrite.
Runs Alongside the TMS You Already Run
No rip-and-replace. Traffic Desk reads what arrives, finds the right shipment, prepares the work, and writes the reviewed result back through the same integration paths your team already uses.
What arrives all day
Traffic Desk
Your TMS
- ✓API-first. Everything your TMS exposes through its APIs and integrations, we use.
- ✓UI automation where APIs stop. For screens with no interface, automation learns the workflow once, then runs it repeatedly, audited, without burning model tokens on every execution.
- ✓Modular by design. Start with classification and extraction only. Add workflows when you’re ready. Nothing is all-or-nothing.
Extraction Tools Read Documents. Traffic Desk Runs the Work
Document extraction alone
- ✕Returns fields from a document
- ✕Knows only what’s on the page in front of it
- ✕You build and maintain the integrations
- ✕Another tool for operators to log into
- ✕Knowledge resets with every shipment
Document intelligence + shipment context + execution
- ✓Returns a reviewed action on the right shipment
- ✓Knows the document, the shipment, the parties, and the product history
- ✓Writes back through your system’s APIs, and beyond them where needed
- ✓Fits inside the workflow your team already uses
- ✓Product knowledge accumulates, audited, reusable
Never Ask for the Same Product Fact Twice
Your importer and supplier parts database, kept current, so an entry doesn’t start from zero every time. Every fact your team learns becomes part of the product record, human-approved, and ready for the next shipment.
Trade-critical fields (43 per SKU)
Change history: why did this code change?
- HTS updated 8541.43 → 8543.70 · Apr 12 · caused by supplier email Apr 10 · approved by J. Chen
- FDA product code completed · Mar 30 · supplier reply interpreted & accepted by M. Ortiz
- Product added to catalog · Jan 8 · migrated from parts database · source: supplier_master.xlsx
PGA Data Without the 3-Agency Cap
Products that touch FDA, USDA, FCC, EPA and more carry every agency’s fields on one product record: FDA product-code construction (processing state, packing medium, package size, commodity questions) included. When a document doesn’t state the answer, Traffic Desk asks the supplier once, stores the reviewed fact, and reuses it on every future entry. No more re-collecting the same PGA data shipment after shipment because the entry screen wouldn’t save it back.
Missing Fact → Supplier Request → Answered Forever
1 · The gap, found by rule
“SKU 33891 has no FDA product code, so entry cannot be scored as trade-ready.” The gap list becomes the request, not a sticky note.
2 · The reply, wherever it hides
The answer often sits in the email body, not an attachment:
3 · Reviewed, then saved
Your team accepts the interpreted values; the email and the decision are retained as evidence. Nothing writes to the catalog without a person.
4 · Never asked again
The next shipment for the same part starts with the answer already on file. Supplier asked once; the fact is permanent.
Bring your data with you: existing parts databases migrate in, and spreadsheet updates are attributed to their source and date. Bulk ingestion. Full audit. No manual rebuild.
The Right Work, to the Right Desk, Before Anyone Asks
Traffic Desk knows your organization (branches, departments, teams, and roles) and routes each classified task to the person who owns it. Escalation stops being an email chain.
My Work
Oversight (Manager)
Team
Leave and availability come from the calendar you configure, so routing adapts and nobody inherits silence.
You’ll Know Before Your Operators Do
Every job carries its own milestones and problems raise their hand. No more learning about a failure from the person it happened to.
- ✓Job milestones. Received → valid data → extracted → queue position with ETA → written to your TMS. Per job, not per complaint.
- ✓Priority rules you define. The truck at the gate at 8am outranks the air freight tonight. Priority combines ETA, transport mode, and urgency. Your rules, not our guess.
- ✓Ticketing that meets you. Alerts flow into your existing service-desk environment (Freshservice/Freshdesk).
- ✓Resilience by design. Queue-threshold alerts and error notices fire immediately, and a shadow environment stands behind production.
Trade Rules, Versioned, So History Answers Back
Regulatory sources are monitored continuously, including CBP’s CSMS messages. A rule that changes before your entry lands gets flagged before filing, not as a rejection after.
“Entry 3120-8902 uses a code whose duty rate changes in 37 days. Filing as-is after the effective date will reject. File before Nov 15 or reclassify.” Every assessment keeps the rule version it ran against, so a March shipment is judged by March’s rules when anyone asks, months later.
Screening already handled in your TMS? Turn ours off. Modules never duplicate what you already run.
Your Product Database Stays Yours
Customer product catalogs hold proprietary client information. Each customer’s data stays in its own workspace.
No pooling. No cross-customer sharing. No combined model training. Telemetry is transaction counts, never business record content.
Data protection
Encryption in transit & at rest.
Access control
Role-based permissions & SSO.
Deploy your way
Cloud, On‑Premise, or Self‑Hosted in your VPC.
Full audit trail
Every human and agent action traceable.
Frequently Asked Questions
Answers About Logistics Inbox Automation, Product Catalog, and Human-Controlled Workflows
What Is Traffic Desk in Agentic TMS?
How Does Traffic Desk Automate a Shared Logistics Inbox?
Does Traffic Desk Replace Our Existing TMS?
How Is Traffic Desk Different From Document Extraction Software?
Which Freight and Customs Documents Can Traffic Desk Process?
Can Operators Review and Correct AI-Proposed Actions?
How Does Product Catalog Help Manage Missing PGA Fields?
Can Traffic Desk Collect Product Information From Supplier Emails?
How Does Traffic Desk Route Work Across Logistics Teams?
How Does Compliance Hub Support Customs Review?
How Can Managers Track Shipment Processing and Exceptions?
How Can We Evaluate Traffic Desk Before Rollout?
See It Run Your Operation, on Your Own Files
Bring your real documents and your own evaluation criteria. Accuracy is measured on your files, in a test environment, before anything touches production, not against industry averages.