V. Alexander & Co., Inc. Achieves 80% Efficiency Gains with PaperEntry AI
The Results
5-11 x
SHIPMENTS PER HOUR PER PERSON
2000+
HOURS SAVED ANNUALLY
98.7%
ACCURACY
Processing Speed: 80% Average Efficiency Gain
V. Alexander & Co., Inc. achieved dramatic time savings across all shipment types:
- Auto-published shipments: 2.8 minutes average (On an average 85% faster than industry manual processing).
- Achieved 99.1% pipeline reliability with exceptional success rates.
Business Impact:
- 2000+ hours saved annually, enabling business growth without additional staffing.
- Reduced the error rate to under 1% through automated business rules validation.
- Scalability advantage: quality scales without proportional increases in overhead.
“Having dealt with other OCR backed programs before, this is miles ahead of anything I’ve seen and been able to engage with. Also, the support staff is a shining example of great partners.”
Jaye Thomas Darden
IMPORT OPERATIONS SUPERVISOR
At a Glance
V. Alexander & Co., Inc. is a trusted global provider of international freight forwarding and customs brokerage.
Industry: International Freight Forwarding & Customs Brokerage.
Challenge: Manual data extraction and keying of customs entry data from commercial invoices and packing lists submitted in varying formats by international shippers into CargoWise created processing bottlenecks that constrained operational capacity and prevented scalable growth.
Solution: Deployment of PaperEntry AI, a generative AI-powered intelligent document automation software capable of intelligently processing unstructured logistics documents without the need for predefined templates.
Results: 2,000+ hours annually in data keying and entry preparation.
The Challenge
V. Alexander & Co., Inc. sought to optimize its document processing workflow. While V. Alexander & Co., Inc. had invested in integrations and electronic invoice templates; brokers still needed to review and validate data extracted from commercial invoice and packing lists; a process that, at scale, created throughput limitations.
Rather than leveraging their expertise in commodity identification, duty optimization, and trade compliance consulting, experienced brokers were trapped in repetitive data entry cycles. As shipment volumes increased, V. Alexander & Co., Inc. recognized an opportunity to further automate their entry preparation workflow, reducing manual touchpoints and freeing brokers to focus on higher-value compliance work.
Legacy template-based OCR systems failed to accommodate the heterogeneous document formats across a diverse shipper and consignee base. The rigid automation approach generated high exception rates requiring manual intervention resulting in an unsustainable scaling strategy from a billing standpoint.
Why PaperEntry AI
V. Alexander & Co., Inc. deployed PaperEntry AI to overcome the limitations of rigid template-based OCR systems, requiring a solution capable of intelligent document interpretation without format-specific configuration.
Key Decision Factors:
Universal Document Compatibility
Maintains 99.1% document identification accuracy and 98.7% data extraction precision across variable invoice formats from single-line entries to complex 100+ commodity shipments
Generative AI Advantage
Leverages generative AI to automatically adapt to new document layouts from emerging trade partners without manual template pre-configuration or system retraining
How it Works
PaperEntry AI’s intelligent pipeline automates the entire document workflow:
1. Automated Capture
Achieve email-to-document identification with an average processing time of 48 seconds (5-10x faster than manual review)
2. Smart Document Type Identification and Page Boundary Determination
99.1% success rate in document splitting, handling exceptional reliability
3. Intelligent Data Extraction
98.7% accuracy in paper entry stage, processing shipments in 2.1 minutes (median) vs. industry standard of 15 to 35 minutes
4. Business Rules Validation
Automated quality checks including mandatory field validation, sum of line total validation with invoice total check, and data consistency cross-validation
5. CargoWise Integration
Direct publishing with quality-based processing tiers requiring zero to minimal additional validation
About V. Alexander & Co., Inc.
V. Alexander & Co., Inc. is a trusted global provider of international freight forwarding and customs brokerage services, recognized for its industry expertise and customer-focused approach since 1962. The company delivers reliable, compliant logistics solutions across air, ocean, and ground transportation.
Serving a diverse global client base, V. Alexander & Co., Inc. offers customs brokerage, trade compliance consulting, project cargo, documentation services, and business process outsourcing. Continued investment in technology and process innovation enables scalable growth while maintaining high standards of accuracy, visibility, and service quality.
